More from FFXI
The following is my chat transcript with an employee of Playonline (the company that runs FFXI):
SER James: Hello, Mike, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SER James: How can I help you?
Mike Sutherland: Ser james! how are yoU?
Mike Sutherland: I have a couple of questions, acutally.
Mike Sutherland: First I was wondering if ever an Intel Graphics Controller GMA X3100 will ever be supported.
SER James: More than likely not.
SER James: We are only currently supporting true graphics cards from NVIDIA and ATI.
Mike Sutherland: Secondly, I am wondering on why you don't give family discounts on the POL Service. Like, I pay 13 bucks and my wife wanted to play so we were forced to buy a whole nother copy of hte game and now we pay 26 bucks combined!
Mike Sutherland: but it just doesn't seem fair that we have to pay so much. Can Playonline ever lower its prices? I mean, 13 bucks a person is a lot to ask!
SER James: As to the second question, the decision on pricing is made by corporate, and unfortunately I wouldn't be able to explain why corporate has not decided to provide any sort of discounts to service.
Mike Sutherland: do yo know how we can make some noise about this issue? FFxI is prolly the most expesive game i've ever played... and it prolly won't last for too long at this price..
SER James: Comments and Suggestions can be submitted through the website, by clicking on Service & Support, then the "send us email" link, and scroll down to the form for Comments and Suggestions Mike Sutherland: yeah but that just goes to their junk mail...
Mike Sutherland: i've put comments in before but i think POL's servers just delete them automatically is what i am saying.
SER James: All comments and suggestions are read, Mike.
SER James: There is no guarantee that we will immediately leap forward and put them into action, but they are all read.
Mike Sutherland: :) so maybe if I send a new comment every day regarding the prices, maybe some action will happen.
Mike Sutherland: maybe i'll talk to more people online and they too can send in comments regarding pricing.
SER James: In all honesty, while you are free to put in however many comments you wish, I personally strongly doubt that any changes in pricing will come about.
Mike Sutherland: yeah but why? why do you strongly doubt that?
SER James: It's been the same price for five years now, and that's worked for us since day one.
SER James: Everyone pays the same prices across the board per account.
Mike Sutherland: I have no perspective from your point of view, so maybe if the billions in profits can be vindicated, I wouldn't be so annoyed.
SER James: If the customer wishes to have more then one account, then that is their decision.
Mike Sutherland: this is true, but POL turns so much profit it makes me sick at night sometimes.
SER James: We're a company like any other, Mike.
Mike Sutherland: it's not fair james. it's simply not fair.
Mike Sutherland: Anyway, thanks for your time. i'll move myself over now tot he comments & suggestions now.
SER James: Thank you for visiting PlayOnline Chat support, Mike! Take care and hope to see you online!
SER James: Hello, Mike, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SER James: How can I help you?
Mike Sutherland: Ser james! how are yoU?
Mike Sutherland: I have a couple of questions, acutally.
Mike Sutherland: First I was wondering if ever an Intel Graphics Controller GMA X3100 will ever be supported.
SER James: More than likely not.
SER James: We are only currently supporting true graphics cards from NVIDIA and ATI.
Mike Sutherland: Secondly, I am wondering on why you don't give family discounts on the POL Service. Like, I pay 13 bucks and my wife wanted to play so we were forced to buy a whole nother copy of hte game and now we pay 26 bucks combined!
Mike Sutherland: but it just doesn't seem fair that we have to pay so much. Can Playonline ever lower its prices? I mean, 13 bucks a person is a lot to ask!
SER James: As to the second question, the decision on pricing is made by corporate, and unfortunately I wouldn't be able to explain why corporate has not decided to provide any sort of discounts to service.
Mike Sutherland: do yo know how we can make some noise about this issue? FFxI is prolly the most expesive game i've ever played... and it prolly won't last for too long at this price..
SER James: Comments and Suggestions can be submitted through the website, by clicking on Service & Support, then the "send us email" link, and scroll down to the form for Comments and Suggestions Mike Sutherland: yeah but that just goes to their junk mail...
Mike Sutherland: i've put comments in before but i think POL's servers just delete them automatically is what i am saying.
SER James: All comments and suggestions are read, Mike.
SER James: There is no guarantee that we will immediately leap forward and put them into action, but they are all read.
Mike Sutherland: :) so maybe if I send a new comment every day regarding the prices, maybe some action will happen.
Mike Sutherland: maybe i'll talk to more people online and they too can send in comments regarding pricing.
SER James: In all honesty, while you are free to put in however many comments you wish, I personally strongly doubt that any changes in pricing will come about.
Mike Sutherland: yeah but why? why do you strongly doubt that?
SER James: It's been the same price for five years now, and that's worked for us since day one.
SER James: Everyone pays the same prices across the board per account.
Mike Sutherland: I have no perspective from your point of view, so maybe if the billions in profits can be vindicated, I wouldn't be so annoyed.
SER James: If the customer wishes to have more then one account, then that is their decision.
Mike Sutherland: this is true, but POL turns so much profit it makes me sick at night sometimes.
SER James: We're a company like any other, Mike.
Mike Sutherland: it's not fair james. it's simply not fair.
Mike Sutherland: Anyway, thanks for your time. i'll move myself over now tot he comments & suggestions now.
SER James: Thank you for visiting PlayOnline Chat support, Mike! Take care and hope to see you online!
posted by Mikey From To at 1:46 p.m.
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