is td synonymous for greedy slimebags?

  I've got a problem with you, TD. Maybe it was due to your 'automation', but you've been RIPPING me off for the last three months. In the month of july, august, and september, WITHOUT ME EVEN ACKNOWLEDGING IT or ANYTHING, you switched me over from student checking to INFINITY! what gives?! I RARELY use 20 self serve transactions a month! why the hell would you give me unlimited!? Obviously, I would be more suited to SELF SERVE not INFINITY!
I want you to go back in my history and refund me 6.00/month for the last 3 months, minus 1 dollar for that one full serve transaction i made back in july. An easy way to do that is to change my checking account from 'infinity' to 'self'. why you would have automatically put me to 'infinity' doesn't make any sense whatsoever.
you owe me 17.00 and i don't want to argue about it anymore, i just want you, my bank that i've been with all my life, to make it happen. you can call me to verify my identity at 416-WE-1-DUCK.
thank you and have a nice day.