More from FFXI

The following is my chat transcript with an employee of Playonline (the company that runs FFXI):
SER James: Hello, Mike, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SER James: How can I help you?
Mike Sutherland: Ser james! how are yoU?
Mike Sutherland: I have a couple of questions, acutally.
Mike Sutherland: First I was wondering if ever an Intel Graphics Controller GMA X3100 will ever be supported.
SER James: More than likely not.
SER James: We are only currently supporting true graphics cards from NVIDIA and ATI.
Mike Sutherland: Secondly, I am wondering on why you don't give family discounts on the POL Service. Like, I pay 13 bucks and my wife wanted to play so we were forced to buy a whole nother copy of hte game and now we pay 26 bucks combined!
Mike Sutherland: but it just doesn't seem fair that we have to pay so much. Can Playonline ever lower its prices? I mean, 13 bucks a person is a lot to ask!
SER James: As to the second question, the decision on pricing is made by corporate, and unfortunately I wouldn't be able to explain why corporate has not decided to provide any sort of discounts to service.
Mike Sutherland: do yo know how we can make some noise about this issue? FFxI is prolly the most expesive game i've ever played... and it prolly won't last for too long at this price..
SER James: Comments and Suggestions can be submitted through the website, by clicking on Service & Support, then the "send us email" link, and scroll down to the form for Comments and Suggestions Mike Sutherland: yeah but that just goes to their junk mail...
Mike Sutherland: i've put comments in before but i think POL's servers just delete them automatically is what i am saying.
SER James: All comments and suggestions are read, Mike.
SER James: There is no guarantee that we will immediately leap forward and put them into action, but they are all read.
Mike Sutherland: :) so maybe if I send a new comment every day regarding the prices, maybe some action will happen.
Mike Sutherland: maybe i'll talk to more people online and they too can send in comments regarding pricing.
SER James: In all honesty, while you are free to put in however many comments you wish, I personally strongly doubt that any changes in pricing will come about.
Mike Sutherland: yeah but why? why do you strongly doubt that?
SER James: It's been the same price for five years now, and that's worked for us since day one.
SER James: Everyone pays the same prices across the board per account.
Mike Sutherland: I have no perspective from your point of view, so maybe if the billions in profits can be vindicated, I wouldn't be so annoyed.
SER James: If the customer wishes to have more then one account, then that is their decision.
Mike Sutherland: this is true, but POL turns so much profit it makes me sick at night sometimes.
SER James: We're a company like any other, Mike.
Mike Sutherland: it's not fair james. it's simply not fair.
Mike Sutherland: Anyway, thanks for your time. i'll move myself over now tot he comments & suggestions now.
SER James: Thank you for visiting PlayOnline Chat support, Mike! Take care and hope to see you online!

Pizza's Disrepecting my Time

I am not going to order a pizza until this is resolved. I will be doing you that favour just in case you need to look at my "last order" from the following:
I ordered a pizza yesterday, in the evening, and when I went into the store to pick it up there was people in line. I went up to the counter, ahead of the people, and told the guy I had a pickup. He seemed to acknowledge me and then went on to serve two other people in front of me.
After asking me a second time what i wanted (3 mins later), i told him again, that i wanted my pickup order. Realizing his mistake he dropped what he was doing and grabbed my pizza, and charged my credit card.

I had called the order in. Order Number: 59710775 (Obtained from Customer Service @ a call center)
From store number: 14

I was really annoyed at the situation, especially because I knew you have a policy of "If you don't have your pizza by X:XXpm, etc., then it is free".

So today I decided to try and get rid of my annoyance, and I called in to get a credit for one little pizza! The first lady passed me to her supervisor who could also do nothing because the order was placed yesterday!

My issue now is about that policy! What kind of customer service are you trying to push on us when you stop caring about us after the "end of the business day"??? It is a downright customer-service-COP-OUT! How can you stand behind that?

After I got my pizza, I was annoyed, but I wanted to eat it ASAP. So I drove home and ate it. Then I was tired and went to sleep. I wanted to call yesterday, but I didn't feel like it at the time because I was so tired. The fact of the matter is that it is not fair that it took so long, and all I want is a credit for 1 large pizza with 3 toppings! :)

Can't you accommodate such a simple resolution!? It seems like you'd rather LOSE a loyal customer with this time sensitive customer satisfaction policy.

In comparison, sometimes I go thru Mcdonald's drive-thru, and sometimes they screw something up, but I'm driving through because I'm in a hurry! So the next time I go back to McD's, I tell them they screwed up, and show them the receipt and they simply give me a free meal! And, in case you were wondering, that is service,

Thank you for your time, and you can reach me to leave a message at any time. I would still like to resolve this because pizza pizza should always be a good Ontario-grown business that I can stand behind. Right now, I cannot. Not until you amend your policy and treat your customer's time with a little more respect.

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Response: We have applied a credit of $10 under your phone number. Just phone the ordering line and let an order taker know when you'd like to use it. (the credit will expire in 6 months) Thank you for letting us know, and sorry for the trouble.