Subway, Round II

Hello,
    I'm writing because of your apparent lack of care or effort of what your franchises are doing to your reputation.
    "Sandwhich Artists"... MY ASS! I rarely come to a Subway anymore that still makes a good sandwich. Some of them suck ass. I can count on my one hand the number of stores I've seen with real "sandwich experts". Enough of the overall insults. Here's what I've got to say:
    The store at Coxwell & Danforth in Toronto, ONT, has completely gone down the shitter recently. It has been heading in that direction for about a year... I'm not sure... I've only been frequenting this one for a year. As long as I can remember this one particular employee, a short haired lady, has been employed there. She has become SOO disgruntled that she makes me sick just THINKING about going to your store.
    Today I learned that her employer has been working her through 16 hour shifts sometimes. I suppose that could drive a person to her level of disgruntledness. She was crazy-bitter with me. No verbal or any sort of acknowledgement when I arrived in-store (I was the only one in there at the time). Then she procedes to wipe down the salt & pepper shaker, and rinse her damned cloth before for grunting, "can-i-help-you". And then she has the gusto to take off the 3rd 1/2 slice of cheese that was "accidently" placed on my sub (since when is it company policy to put only two slices of cheese on a half sub? Two slices doesn't even stretch to cover the whole sandwich). We argued about that for twenty seconds or more, and then blames her reluctance to put the cheese back on, due to pressure from her employer (once more).

    Stingy managers make poor faces for large companies. Furthermore (Here's the worst part), the last THREE times I've been in there (over a period of two weeks), the lettuce has been browning (badly - not slimy, but bad brown). The one CS guy blames it on the factory. Once again, MY ASS, that a lettuce producing factory would ship out OLD lettuce! I haven't heard of a produce shortage in Ontario, so why is he skimping out with me, the customer? What happened to "Eat Fresh"?!?! It's not just the lettuce, the last few times I've been in there, the tomatoes have been terribly crappy. Old and mushier than I've ever stood before.

    Subway, you've got to do something about that manager. He's putting your business to shame and I'm sick of it (almost literally).

Sincerely,
- Mikey.

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Updates: They wrote me back and are "looking into it"